The Obamacare website follies continue. President Obama urged Americans who experienced the glitches to pick up the phone and call the 800 number and everything would be fine. Well, it’s not fine. It doesn’t matter how anyone tries to sign up, whether it’s through the website, over the phone, or with a paper application, they’re all using the same system and all of those applications are stuck in the same queue. At lunchtime today I turned on the local ABC News affiliate and they said Obama’s advice was “wrong.” I’ll say.
A series of internal Obama administration memos obtained exclusively by ABC News reveal for the first time how dysfunction with HealthCare.gov has upended the entire Affordable Care Act enrollment process, including applications by paper and phone that officials have been pushing as more reliable alternatives.
While President Obama and other top aides have publicly reassured frustrated consumers that they can bypass the troubled website and apply by phone in as little as 25 minutes, those working most closely with the rollout acknowledged privately that even the nonelectronic avenues would be no more efficient or guaranteed, the documents show.
“The same portal is used to determine eligibility no matter how the application is submitted (paper, online),” reads a Center for Consumer Information and Insurance Oversight memo from Oct. 11.
“The paper applications allow people to feel like they are moving forward in the process and provides another option,” it says. “At the end of the day, we are all stuck in the same queue.” (Read More)
They only encouraged users to fill out paper applications to buy time and attempt to keep the outrage over the botched website to a minimum.