Anyone Familiar With This Problem?


Sorry for the light posting. My son’s HP Mini netbook appears to have been infected with a virus. He doesn’t remember what he was doing at the time. I’ve spent countless hours trying to figure it out. The screen is stuck with this image. (I took a photo, don’t worry.)

You can’t really tell from this photo, but the image also makes it look like there are cracks in the laptop screen. I can’t access anything. I’ve removed all power sources to reboot, but no boot menu appears. Only this screen. The cursor doesn’t show, I can’t get to the desktop, or the start button and can’t use ctrl-alt-delete. I downloaded an anti-virus/system sweeper that’s supposed to run on boot up. But since I can’t see anything but this dang image, I can’t tell if it’s doing anything. Ugh.

I guess I can take it to get repaired, but it’s a pretty inexpensive little machine, so that may not be cost-effective. We also lost our second refrigerator over the weekend. (Good thing I smelled the burning – Mr. LC found that when it cycled a little fire started in the back of the fridge.)We used it all the time because we go through quite a bit of milk and orange juice, and we use it when we have company or host holiday meals and parties for food that doesn’t fit in our kitchen fridge. We also lost just about everything in the freezer. So we’ll probably buy a new one for the kitchen, and use the current kitchen fridge as our back up.  I really don’t want to shell out the money for a new laptop, too. If any of you have ever come across this virus and have a possible solution, please let me know. Thanks!